Return, Refund & Cancellation Policy
The Policy envisages the terms and conditions under which:
(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) a refund may be obtained for goods purchased by you, subject to certain conditions;
(c) you may cancel orders for goods purchased by you within a stipulated period of time.
It is important to note while the Company makes best efforts to ensure that returns, refunds, and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds, or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds, or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.
What I can return and when?
(a) You receive a faulty or defective product;
(b) You receive a product that is different from what you ordered;
(c) You receive a product that looks different from how it appeared on the product page;
(d) If the product does not fit well (size issues).
What products can NOT be returned?
(a) Items that have been worn, washed, or soiled;
(b) Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty;
(c) Consumable products like food and beverages, bath and beauty products;
(d) Custom made products;
(e) Bulky items.
Conditions for returning products:
(a) The products must be returned in the original condition they were received in along with any
bills, tags, labels, etc;
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time.
Conditions for order cancellation:
You can easily cancel your order anytime at https://www.pahadigoods.com/my-account/orders without any charges but,
(1) If the goods(product/products) have already been shipped before you cancel your order, the shipping cost(both side shipping costs) will be charged or will be deducted from the amount you’ve paid for the order. The remaining amount will be refunded to you within 24 – 72 working hours of the confirmation.
(2) If the goods(product/products) haven’t been shipped yet, in that case, you’ll get a full refund.
To raise a dispute, please send an email to [email protected]. Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 7 days of receipt of the product delivery. Disputes registered after 7 days of delivery will be rejected